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Support FAQ
Go to solarweb.com and create an account, then let us know - we'll send you a request to grant permission so the system shows up under your account (and so we can keep an eye on it for you). Your inverter needs to be connected to your home WiFi for data to appear.
Check out this video which explains how to use the Fronius solar.web app
Almost always this is just the internet/monitoring connection dropping out - your solar is very likely still generating normally. Common causes are a changed WiFi router or password, a new modem, or the inverter losing internet after a power cut. Check the inverter lights (green = generating, Solid Blue = connected to wifi), then reconnect WiFi or do a restart. Depending on how long your system has been offline for your history will normally upload once the connection has been restored provided it has only been a short outage however long outages may cause some lost data
All of our system have online reporting that is available to you at anytime.
Watch this video to understand how to get your Fronius GEN24 inverter reconnected to your home WiFi network.
Welcome to the Tesla app - this video will run you through how to use the app including setting up the battery to run in Time Based Control ("Savings") mode.
A brief walk through on your new Tesla Powerwall 3.
Compare current generation against your own history in Solar.web (same season, similar weather) rather than against a single sunny day. Short-term dips from cloud, shading or seasonal change are normal. A sudden ongoing drop, or zero output in full sun, is worth investigating - note any error codes and contact us.
This is normal. Output depends on how much sunlight hits the panels, so it drops in winter (shorter days, lower sun) and on cloudy, rainy or shaded days. Over the year it balances out, and there's usually plenty of generation in the sunnier months. Your Solar.web history shows the seasonal pattern.
Use power while the sun is shining - run the dishwasher, washing machine and heat your hot water cylinder during the day rather than at night. Set your hot water timer to daytime, charge your EV on solar surplus, and if you have a battery use the right operating mode. The more solar you use yourself, the more you save versus exporting it at a lower buy-back rate.
Once a year is plenty for most NZ homes - use a soft-bristle brush and water only (no chemicals or detergents usually required). There's usually enough rain in New Zealand to keep panels clear of dust.
Flashing usually isn't a fault. Please review this video for a summary on what all the lights mean
Check out this video which explains how to turn your Fronius inverter off and on again. This is the first step for nearly any issue.
Book your free quote
Book a free, no-obligation on-site assessment at a time that suits you. We'll size up your roof, talk you through your options without the jargon, and give you a proposal on the spot.
